Responsible Gaming at heybij
heybij believes that gambling should be an enjoyable form of entertainment, never a source of financial stress or personal harm. Our responsible gaming framework gives every Bangladesh player the tools and information they need to stay in control.
Our Commitment to Safe Play
At heybij, responsible gaming is not a legal checkbox — it is a core part of how we operate. We have built practical, accessible tools directly into the heybij platform so that every player in Bangladesh can set personal boundaries, take breaks, or step away entirely whenever they need to. These tools are always free to use and take effect immediately upon request.
Online gambling carries real financial risk. Wins are never guaranteed, and chasing losses is one of the most common patterns associated with problem gambling. heybij encourages every player to treat their heybij account as an entertainment budget — not as an investment or a source of income. Set a limit you are comfortable losing before you start, and stop when you reach it.
If at any point gambling stops feeling fun and starts feeling compulsive, stressful, or uncontrollable, we urge you to use the self-exclusion tools described on this page or to contact our support team at [email protected]. Help is available, and asking for it is a sign of strength.
21+ Age Restriction
heybij strictly enforces a minimum age requirement of 21 years for all players. This is not simply a platform rule — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling.
During the registration and verification process, heybij requires all players to confirm their date of birth. We reserve the right to request identity documents — such as a national identity card, passport, or birth certificate — at any point to verify that a player meets the age requirement. Any account found to belong to a person under 21 will be suspended immediately, all winnings forfeited, and any deposited funds returned.
If you are a parent or guardian and believe that a person under 21 in your household has accessed or registered with heybij, please contact us immediately at [email protected]. We will investigate and close the account without delay.
Your Control Tools
heybij provides six built-in responsible gaming tools, all accessible through your account settings or by contacting [email protected]. Here is a quick summary of what each tool does.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you choose.
Session Limits
Cap the length of each gaming session. When your limit is reached, heybij will log you out automatically.
Cooling-Off Period
Take a short break of 24 hours, 7 days, or 30 days without permanently closing your account.
Self-Exclusion
Permanently or long-term exclude yourself from the heybij platform. Takes effect within 24 hours of request.
Loss Limits
Set a maximum loss threshold per day, week, or month. Once reached, further play is paused until the period resets.
Reality Checks
Receive on-screen reminders at intervals you choose showing how long you have been playing and your net result.
Tool Details & How to Activate
Every tool listed below can be activated by logging into your heybij account and visiting the Responsible Gaming section of your account settings, or by sending a request to [email protected]. All activations are free and take effect promptly.
Deposit Limits
- Available periods: Daily, weekly, or monthly.
- Reducing a limit: Takes effect immediately.
- Increasing a limit: Subject to a 7-day cooling-off period before the higher limit is applied. This delay is intentional and protects you from impulsive increases during a losing streak.
- Example: Set a monthly deposit limit of ৳5,000 to ensure your heybij spending never exceeds your personal entertainment budget.
Session Time Limits
- Available durations: 30 minutes, 1 hour, 2 hours, 4 hours, or a custom duration you specify.
- Reality check alerts: You can also enable optional pop-up alerts at 30-minute intervals during any session, showing your net win/loss figure for the current session.
Cooling-Off Period (Short Break)
- Available durations: 24 hours, 3 days, 7 days, or 30 days.
- Reversal: A cooling-off period cannot be cancelled once activated — it must run its full duration. This is intentional.
- When to use it: Useful if you have been playing more than planned, or if you have experienced a difficult losing session and want to step back without fully closing your account.
Self-Exclusion
- Available durations: 6 months, 1 year, 3 years, or permanent (indefinite).
- Takes effect: Within 24 hours of your request being received.
- Reversal: Short-term exclusions (6 months to 3 years) may be reviewed after the full exclusion period has elapsed. Permanent exclusions are not reversible.
- How to request: Email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you want. Our team will process this as a priority.
- Account balance: Any remaining balance at the time of self-exclusion will be returned to your registered bKash, Nagad, or bank account within 5 business days.
Loss Limits
- Available periods: Daily, weekly, or monthly.
- Reducing a limit: Applies immediately.
- Increasing a limit: Requires a 7-day review period, consistent with deposit limit increases.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has become a problem. If several of these apply to you, we strongly encourage you to use heybij's self-exclusion tool and seek professional support.
- You spend more money on gambling than you can comfortably afford to lose.
- You chase losses — placing larger or more frequent bets to try to recover money you have already lost.
- Gambling is interfering with your work, studies, family life, or daily responsibilities.
- You feel anxious, irritable, or restless when you are not gambling or when you try to stop.
- You have borrowed money, sold possessions, or used funds set aside for essential expenses (rent, food, utilities) to gamble.
- You find yourself lying to family members or friends about how much time or money you spend gambling.
- Gambling is your primary way of escaping stress, boredom, depression, or other difficult emotions.
- Despite wanting to stop, you feel unable to control or reduce your gambling.
Tips for Safe Gambling
The majority of heybij players gamble safely and responsibly. The following habits help keep gambling fun and under control.
Set a budget before you play. Decide in advance how much you are comfortable spending, and treat that amount as the cost of entertainment — not as seed money that you expect to grow back.
Only gamble with disposable income. Never use money earmarked for rent, utilities, groceries, school fees, or other essential expenses. Your heybij account should be funded from your discretionary entertainment budget only.
Never chase losses. If you have reached your loss limit for the day, stop. The belief that a win is "due" after a series of losses is a cognitive fallacy. Every game outcome is independent of the last.
Take regular breaks. Step away from the screen every hour. Use heybij's session limit feature to enforce automatic breaks if you find it hard to stop on your own.
Gambling is not an investment. Casino games and sports betting are forms of entertainment with a built-in house edge. They are not reliable or sustainable income sources. Approach them as you would a cinema ticket or a sports event — money spent on the experience, not a financial strategy.
Do not gamble when emotionally vulnerable. Avoid playing when you are stressed, angry, upset, or under the influence of alcohol. These states impair judgement and increase the risk of impulsive, unplanned spending.
Need Help? Contact Us
heybij's support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). If you are concerned about your own gambling or that of someone you know, please reach out. All responsible gaming requests are handled with complete discretion and without judgment.
heybij Responsible Gaming Support
To activate self-exclusion, set deposit or loss limits, request a cooling-off period, or simply talk to someone about your gambling habits, send us an email. Use the subject line "Responsible Gaming" for priority routing.
[email protected]heybij also encourages players who feel their gambling has become a serious problem to seek support from qualified professional counsellors and addiction specialists. Speaking to a mental health professional or a trusted family member or friend alongside using our platform tools can make a significant difference to your recovery and wellbeing.
Related Pages
The following pages contain additional information that all heybij players should read before depositing and playing.
Terms & Conditions — The full legal agreement covering account rules, bonus terms, deposit and withdrawal conditions, and prohibited conduct on the heybij platform. Read the Terms & Conditions.
Privacy Policy — How heybij collects, stores, and protects your personal data, and what rights you hold over your information. Read the Privacy Policy.
FAQ — Answers to common questions about deposits via bKash and Nagad, withdrawals, account verification, bonuses, and game rules. Visit the FAQ page.
Play Smart at heybij
When you are ready to play, heybij offers Bangladesh's widest range of slots, live casino games, crash titles, and cricket betting — all with fast bKash and Nagad payments. Set your limits first, then enjoy the games. Players aged 21 and above only.
21+ only. heybij is strictly for adults aged 21 and above. Gambling involves financial risk. If gambling stops being fun, use our self-exclusion tools or contact [email protected] immediately.