heybij Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information heybij collects, why we collect it, how we store and protect it, and what rights you hold over your own data as a player on our Bangladesh platform.
Introduction
This Privacy Policy ("Policy") describes how heybij ("heybij", "we", "us", "our"), operator of the online casino and sports betting platform at heybij.app, collects, uses, stores, shares, and protects personal data belonging to registered players and visitors ("you", "User", "Player") in connection with your use of the heybij platform.
By registering an account, accessing the heybij platform, or submitting any personal information to us, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not use the heybij platform.
heybij is committed to handling your personal data responsibly, securely, and transparently. We do not sell your personal data to third parties. We collect only what is necessary to operate the platform, process transactions, comply with applicable obligations, and provide you with a safe, personalised gaming experience.
This Policy applies to all personal data collected through the heybij platform, including data provided during registration, during account verification, during payment processing, and through your ongoing use of our casino, sports betting, and customer support services.
Your Privacy at a Glance
The cards below summarise heybij's core privacy commitments. Full details for each point are provided in the policy clauses that follow.
256-bit SSL
All data transmitted to and from heybij is encrypted using 256-bit SSL technology.
No Data Sales
heybij never sells your personal data to third parties. Your information is not a product.
Minimal Collection
We collect only the data that is strictly necessary to operate the platform and process your transactions.
Your Rights
You may request access, correction, or deletion of your personal data at any time via [email protected].
Retention Limits
Data is retained only as long as necessary for legal, operational, or contractual purposes — then securely deleted.
Cookie Control
We use cookies to improve your experience. You can manage cookie preferences through your browser settings.
Full Privacy Policy
Data Controller
- Platform: heybij.app
- Contact: [email protected]
- Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
What Personal Data We Collect
- Registration data: Full name, date of birth, email address, mobile phone number, and the password you choose for your account.
- Identity verification data: Government-issued national identity card, passport, or other identification documents submitted to verify your age and identity in accordance with our age-verification obligations.
- Financial data: Mobile banking account identifiers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. heybij does not store full payment credentials; transaction references are stored for reconciliation and fraud prevention purposes only.
- Transaction data: Records of all deposits, withdrawals, bonus credits, bet placements, game outcomes, and account balance changes.
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps collected automatically when you access the platform.
- Usage data: Pages visited, games played, time spent on each section, click paths, and betting patterns. This data is used to improve the platform experience and identify responsible gaming concerns.
- Communications data: Content of messages sent to or received from heybij customer support, including emails, live chat transcripts, and any attachments you provide.
- Preference data: Language preference, notification settings, deposit limit settings, and self-exclusion status where applicable.
How We Use Your Personal Data
- Account management: To create, maintain, and administer your heybij account, including processing your login credentials and keeping your account preferences updated.
- Identity and age verification: To confirm that you are at least 21 years of age and that the identity you have provided is genuine, as required by our responsible gaming obligations.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account registrations, and other prohibited conduct as defined in the heybij Terms & Conditions.
- Responsible gaming: To monitor betting patterns and account activity for signs of problem gambling, and to administer deposit limits, cooling-off periods, and self-exclusion requests.
- Platform improvement: To analyse usage data in aggregate and improve the design, functionality, and performance of the heybij platform.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may opt out of marketing communications at any time by contacting [email protected].
- Legal compliance: To fulfil any obligations imposed by applicable law, including record-keeping requirements, responses to lawful authority requests, and enforcement of our Terms & Conditions.
How We Share Your Personal Data
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any purpose other than facilitating your transaction.
- Game providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary to authenticate your game session and record outcomes. No personally identifiable information beyond a session token is transmitted to game providers.
- Identity verification services: Third-party identity verification providers may receive copies of your identification documents for the purpose of age and identity checks. These providers are bound by strict confidentiality obligations.
- IT infrastructure and hosting providers: heybij uses secure, reputable hosting infrastructure. Server providers may technically process data on our behalf but are contractually prohibited from accessing or using your data for any purpose other than hosting the platform.
- Legal and regulatory authorities: heybij will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of heybij, its players, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of heybij's assets, player data may be transferred to the successor entity. Players will be notified of any such transfer and provided with the opportunity to close their accounts prior to the transfer taking effect.
Data Security
- Encryption in transit: All data transmitted between your device and the heybij platform is encrypted using 256-bit SSL/TLS technology. Look for the padlock icon in your browser's address bar as confirmation.
- Encryption at rest: Sensitive data stored on heybij servers, including passwords and payment references, is encrypted using industry-standard algorithms. Passwords are hashed and are never stored in plain text.
- Access controls: Access to personal data held by heybij is restricted to personnel who require it to perform their job functions. All staff with access to personal data undergo regular security training.
- Regular security reviews: heybij conducts periodic security assessments of its platform and infrastructure to identify and remediate vulnerabilities.
- Two-factor authentication: heybij supports two-factor authentication for player accounts and strongly encourages all players to enable this feature.
Data Retention
- Active account data: Retained for the full duration of your account's active status plus five years following account closure.
- Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
- Identity verification documents: Copies of identity documents are retained for five years following account closure or the last verification event, whichever is later.
- Customer support communications: Retained for three years from the date of the most recent communication in a given support thread.
- Marketing preference data: Retained until you withdraw consent or request deletion, after which your opt-out status is retained indefinitely to ensure we honour your preference.
- Self-exclusion records: Retained indefinitely to prevent the re-registration of a self-excluded player.
Cookies and Tracking Technologies
- Essential cookies: Required for the platform to function. These include session authentication cookies, load-balancing tokens, and security cookies. They cannot be disabled without impairing core platform functionality.
- Functional cookies: Store your preferences such as language settings, last-used game filters, and notification choices to personalise your experience.
- Analytics cookies: Used to understand how players navigate the platform so we can improve its design and performance. Data collected by analytics cookies is aggregated and does not identify individual players.
- Responsible gaming cookies: Track session duration and betting activity to support the platform's responsible gaming monitoring functions.
Your Data Rights
As a heybij player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. heybij will respond to all data rights requests within five business days.
Your Data Rights in Detail
The following rights apply to all personal data heybij holds about you. Submit any request to [email protected] with the subject line "Data Rights Request".
Right of Access
You may request a copy of all personal data heybij holds about you. We will provide this in a commonly used electronic format within five business days.
Right of Rectification
If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You may also update basic profile information directly from your account settings.
Right of Erasure
You may request deletion of your personal data. We will action this request except where retention is required by legal obligation — for example, financial transaction records that must be kept for five years.
Right to Restrict Processing
You may ask heybij to restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Right to Data Portability
You may request your personal data in a structured, machine-readable format so that it can be transferred to another service provider of your choice.
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Children and Minors
The heybij platform is strictly for individuals aged 21 and above. heybij does not knowingly collect, store, or process personal data belonging to persons under the age of 21. If you believe that a person under 21 has registered an account or submitted personal data through the heybij platform, please contact us immediately at [email protected]. Upon confirmation, we will delete all data associated with the underage account and close it without delay.
Third-Party Links and Services
The heybij platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios. When you interact with these third-party services, you are subject to their respective privacy policies, which are independent of this Policy. heybij is not responsible for the privacy practices of third-party services and encourages you to review their policies before submitting personal data to them directly.
Changes to This Privacy Policy
heybij may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players via the contact details on file and update the "Last Updated" date at the top of this page. Your continued use of the heybij platform following notification of any changes constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of how we protect your data.
Contact and Complaints
- Email: [email protected] (plain text — not a clickable link)
- Response time: heybij aims to respond to all data-related enquiries within two business days during normal operating hours (Bangladesh Standard Time, UTC+6).
- Subject line: For data rights requests, use "Data Rights Request" as your email subject to ensure prompt routing to the appropriate team.
By using the heybij platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside the heybij Terms & Conditions and Responsible Gaming page, which together form the complete framework governing your use of heybij.
Related Policies
This Privacy Policy works alongside our other legal documents. We recommend reading all three before creating your heybij account.
Terms & Conditions — The full legal agreement governing your use of the heybij platform, including account rules, deposit conditions, bonus terms, and prohibited activities. See the Terms & Conditions page.
Responsible Gaming — Information on deposit limits, self-exclusion, session controls, and support resources for players who feel gambling may be becoming a problem. See the Responsible Gaming page.
FAQ — Answers to common questions about registration, payments, account security, bonuses, and game rules. See the FAQ page.
Start Playing at heybij
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21+ only. heybij is strictly for adults aged 21 and above. Gambling involves financial risk. Play responsibly. Use our responsible gaming tools to stay in control.